Items can be returned within 30 days of purchase so long as they are in pristine condition with the hang tags still affixed.
Descente proudly supports your local specialty retail shops. Because of this, we use the fulfillment company Shopatron rather than selling/shipping direct.
- To initiate a return, call Shopatron (866.625.5050) or log into your Shopatron account and obtain a return number.
- You can only initiate a return after an order has been marked as shipped.
- The refund will be for the full value of the returned items, unless otherwise noted.
- Shipping and handling will not be refunded.
- Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 10 days of the date the return is accepted by the fulfiller.
- If a restocking fee is a applied to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
- If the return is due to defective produce, inaccurate product descriptions, or an incorrect order, call Shopatron to initiate the return. In these cases, you may be compensated for the return shipping.